ONLINE SHOPPING CART

Placing an order:

• Ordering through this site is easy
• Take your time and browse our website and decide on which products you require
• To purchase our products go to the product(s) you want to order, type in the quantity you require
• Choose Colours and all other options that may be available by the pull down menu to select your choice
• Then click on 'add to cart'
• Once you have done this for all the products you want to order, click on 'check out' which takes you to the check out
• At this point you will be required to fill in your contact details and payment options
• If at any time during the ordering process you would like to have a look at the products you have ordered click on 'view cart'

Delivery Address:

• Must be a street address - NO Post Office Box Address will be accepted
• To ship to different address please enter all required details in the DELIVER TO section otherwise click same as

PRICES

Local Prices - are in Australian Dollars including GST

International Prices - are in Australian Dollars excluding GST

PHONE ORDERS:

• Office Hours: Monday- Friday 
  10am - 5pm
• Eastern Standard Time

PAYMENT DETAILS

All orders MUST be prepaid before dispatch. Sorry no C.O.D's

•  Credit Cards - We accept MasterCard, Visa or Bankcard.
  When shopping with us you have a guarantee that your transactions are secure. Orders placed with Your Invited - Invitations and Accessories are encrypted and transmitted through a Secure Socket Layer (SSL), the most advanced security technology available on the Internet today.
•  Cheque/Money Order - Please make payment to:
  You're Invited - Invitations and Accessories
  Post to: PO Box 3366, Narellan DC 2567
  Order will be shipped when payment is received and funds cleared.
• Direct Deposit Details:
  Bank: ANZ
  Account Name: You're Invited - Invitations & Accessories
  BSB: 012-226
  Account Number: 493118989
  Please notify us by either fax/email/phone when direct debit is made.
  Orders will be shipped when payment is received and funds are cleared 

DELIVERY

• Orders are generally dispatched with 2-3 days of receipt. If items are not in stock can be up to 14 days.
  Personalised orders up to 4 weeks.
• If you are not home at time of delivery Australia Post or Couriers will leave a card.
• Please notify us if order is URGENT
• If products are temporarily Out of Stock and delivery will be more than 2 weeks you will be notified by email.
• You're Invited accepts responsibility for any loss of, damage to, late delivery or non-delivery of goods ordered from our web site. To the maximum extent permitted by law, you agree to release our carriers from any liability relating to loss of, damage to, late delivery or non-delivery of any goods you order from this web site and to assign all rights to claim compensation or insurance against our carriers to us and expressly and irrevocably do so by clicking the following box.

  In rural and regional areas of Australia, delivery times for Express Parcel Services are in respect of delivery to the Post Office of the principal township in that area. Delivery to final destinations may take longer. If in doubt please check with your local Post Office.

Delivery Charges are calculated on total weight of order. 
Calculated via Australia Post Database.
Shipping will be charged according to products ordered...

DELIVERY TIME, from when your order leaves the warehouse. 
Some order may take up to 14 days to be sent due to current stock levels at the time of ordering.
International Postal Times Vary From 2 weeks to 2 months

SHORTAGES OR DEFECTS

• Please report any shortages or problems with your orders within 2 days of delivery.
• This will enable us to rectify the problem without any undue delay.

QUESTIONS

If you are unsure about how to place any part of an order please 
contact us before submitting it.

Do you have a Catalogue?

We Want You to be Satisfied.
When you receive your order, please inspect your items carefully. We are pleased to accept returns/exchanges on unopened, non-personalized items up to 15 days after you receive your order. Items that are personalised may not be returned unless:

1) The item is defective. You must report a defective item within 15 days of receipt of your order. We will replace the item at no cost to you.

2) There is an error on the personalisation that is the fault of Your Invited. When you place your order, you must enter the personalisation EXACTLY as you want it to appear on your item. If the personalisation on the items matches the personalisation information we received on your order, we cannot accept the item(s) for return. 
All merchandise returns or exchanges are subject to a 10% restocking fee. However, if you receive any product from our store which is manufacturer defective or is damaged during shipment, we will immediately exchange the unusable product for you without charge.

Items in non-resalable condition or that cannot be resold for other reasons (i.e. food products, rose petals, or personalised products) may not be returned or exchanged unless defective or damaged during shipment. Additionally, items purchased at discount pricing or closeout prices may not be returned or exchanged unless defective or damaged during shipment.

How to Return an Item
You must contact us at sales@youreinvited.com.au Please provide your order number, name, item(s) for which you are requesting a return, and the reason you want to return them. You will be issued a RETURN AUTHORIZATION NUMBER (RAN) by our customer service representative. Clearly mark your RAN number on every package being returned. All returns must be repackaged in the original shipping carton including packing materials and contents, and shipped to the address below via Australia Post or Parcel Post. We must receive the returned item within 10 business days of issuing the RAM number. This 10 day window allows ample time for the return to arrive via Australia Post from anywhere in the country.

Items that have been issued a RETURN AUTHORIZATION NUMBER, must be sent to:

Your Invited - Invitations & Accessories
Return Authorization #: (put your number here)
PO Box 3366, Narellan DC 2567

Returns sent to Your Invited without the RETURN AUTHORIZATION NUMBER clearly marked on the package, or after the ten (10) day time period provided for shipment of returned merchandise has expired, will not be accepted. Unaccepted items will be returned at the senders expense. Return shipping costs are not refundable.